Domestic shipping and handling charges are a flat handling fee of $4.90 per order, plus 8% of the value of the order.
Shipping on a $100 domestic order would be $12.90. That is 0.08 cents per dollar on the $100 order total = $8.00 plus the $4.90 flat handling fee.
Shipping on a $25 domestic order would be $6.90. Calculated as $2.00 (8% of $25.00) plus the $4.90 flat handling fee.
If you have any questions about the shipping calculations please contact us and we will do our best to help you.
In most cases we ship USPS Priority Mail, although in some instances we may use UPS Ground or FedEx.
To keep our prices as low as possible for you our customer we shop for the most economical and reliable shipping services available.
We generally do NOT ship to PO boxes, APO, and FPO addresses, however we offer exceptions, please contact us prior to ordering.
Most orders ship out of our warehouses within 1 to 3 business days of the date the order and the payment is received.
During peak order times (mainly national Holidays) high order volumes may add delays of 2 to 4 additional business days.
Due to varying item availability and warehouse locations, your items may be shipped separately when you place an order for multiple items.
We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately.
If your shipment(s) arrives and you still have questions about items missing from your order, please contact us and one of our Customer Service Associates will be happy to help you.
For all damages/shortages claims VictorianDecorShop must be contacted within 7 days of receipt of the merchandise.
Items damaged due to customer abuse or neglect will not be considered for credit or replacement. Prior approval is required for returns and original packaging is required for all returns please contact Customer Service first. Returns may be submitted for store credit, exchange or refund. If a shipment is refused or returned without prior authorization from VictorianDecorShop it will be subject to a 25% restocking fee and freight charges.
Since these are hand crafted products, the exact color of glass pieces may vary.
Lightbulbs used in lamps or ambient lighting may affect the appearence of the products.
Colors of the glass will appear darker and less vibrant when not illuminated.
Use the size under product specifications to determine the product size. Again, since these are hand crafted products, dimensions for all glass windown panels may vary from 1/4 to 1/2 inch.
Returns of other items
For all damages/shortages claims VictorianDecorShop must be contacted within 7 days of receipt of the merchandise. Returns may be submitted for credit, exchange or refund. The amount that will be credited for your return depends on the condition and kind of item. For example, stock items are usually eligible for the maximum credit, while custom made items may be eligible for a partial refund (usually the value of re-usable parts, less labor necessary to reverse assembly, etc.).
We determine the credit amount upon receipt and on a case by case basis. A restocking/administrative fee may be applied, usually $5 or 10% of the order, whichever is greater (this also applies to canceled orders after shipment has been made). The purpose of this fee is to cover the administrative, labor and transaction fees we encounter when dealing with returned orders. We may increase, decrease or even waive this fee, depending on the circumstances and actual expenses surrounding a return. For example, we do not charge any restocking fee for a return necessary due to our error. Labor, administration, transaction fees, handling, shipping and similar non-material costs on the original shipment are generally not refundable. Any discounts received on the original order are deducted from the return credit. When in doubt contact our Customer Service immediately and they will be happy to help you. Our main purpose is to have many happy satisfied customers if you are not pleased with your purchase please let us know and contact Customer Service right away.
Most of our higher end Cameo Jewelry is made to Order ONLY. We will never stock it as it will be made just for you! Since it is made just for you, once we start making it there will be absolutely be no refunds or changes made to this product. Making them can take up to 26 days to arrive to you.
Credits and Refunds
We process returns, credits, refunds and order adjustments twice per month. We provide store credits unless you specify otherwise. In the event that we end up owing you a refund of $25 or more, we agree to provide it in the form of a check or as a credit back to your credit card within one month of your completed return and refund request. Credits less than $25 are generally provided as store credits only.