Q: How can I pay for my order?

  • A: You can pay for your order using your bank account, Debit Card, or the following Credit cards; Visa, Discover, Master Card, and American Express or a PayPal account.

Q: Do you offer coupons?

  • A: For our valued customers we will from time to time send out coupons codes for up to 30% off watch for updated information in your E-mail

Q: I noticed when I went to complete my checkout the only option available for me to pay was PayPal why is this?

  • A: We have chosen PayPal as our way of processing payments for both the security and convenience. We feel that offering our customers the most current up to date secure way of paying is crucial. PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay.

Q: Do I have to have a PayPal account to buy from

  • A: No, when you proceed through the checkout process you will be given more options as to how you would like to pay including with MasterCard, Visa, American Express, Discover, Debit Card or your bank account.

Q: What makes paying through PayPal so secure?

  • A: PayPal helps protect your credit card information with industry-leading security and fraud prevention systems.
    PayPal never exposes your credit card number to the merchant.
    100% protection against any unauthorized payments sent from your account.
    Every purchase is confirmed with an email receipt.

Q: Do I have to pay any taxes on my purchases?

  • A: There is a sales tax of only 2.9% added for those of us fortunate enough to live in the great state of Colorado. If you live outside of Colorado will not be charged sales tax for your purchases from us.

Q: Do you charge a handling fee?

  • A: Yes, a flat rate of $4.90 per order. This allows you our customers to purchase more items per order and save money.

Q: How can I find out how much the shipping charges are?

  • A: There are two ways:
    The amount of your total purchase times 8%, which for example equals 8 cents per dollar, or $8.00 per $100, of your purchases total cost.
    You can go through the checkout process, fill in the ship to information, click update, then fill in the Bill to information (if they are the same you can just use the check box on the upper Left side) click update and it will calculate it for you. If there are any further questions please contact Customer Service.

Q: What shipping companies do you use?

  • A: To keep our prices as low as possible for you our customer we shop for the most economical and reliable shipping services available. In most cases we ship USPS Priority Mail, although we may also use UPS Ground or FedEx.

Q: Do you ship to, PO Boxes, APO or FPO adresses?

  • A: Generally no, some shippers must have a physical address for delivery. A daytime phone number is also highly recommended (in case the driver cannot locate the address provided) however sometimes we can offer exceptions to the rules, please contact Customer Service they might be able to help you find other alternatives.

Q: Do you ship outside the United States?

  • A: Please contact Customer Service for further details on International shipments..

Q: How long will it take to get my order?

  • A: Most orders ship out of our warehouses within 1 to 3 business days from the date the order and the payment is received.
    During peak order times (mainly around national Holidays) high order volumes may add delays of 2 to 4 additional business days before orders are shipped.

Q: I only received part of my order where is the rest of it?

  • A: Due to varying item availability and warehouse locations, your products may be shipped separately when you place an order for multiple items. We do not charge you extra for split shipments. The packing list you receive with your order will tell you which items have been shipped separately. If your shipment(s) arrive(s) and you still have questions about items missing from your order, please contact Customer Service we will be happy to help you.

Q: Are your Tiffany Lamps real?

  • A: Stained glass items and lamps that are on our Website are not original Tiffany lamps and are in no way endorsed by Tiffany and Company of New York. For example today an original Tiffany lamp would sell for over 2 million U.S. dollars. The term Tiffany is used for descriptive purposes only

Q: My order showed up damaged what do I do?

  • A: For all damages/shortages claims VictorianDecorShop Customer Service
    Must Be
    contacted within 7 days of receipt of the merchandise. So that it can be determined what actions will be taken next. New product could be shipped out again or a refund or store credit could be given. 

Q: I do not want the item that I ordered what do I do?

  • A: Contact Customer Service immediately.Items damaged due to customer abuse or neglect will not be considered for credit or replacement. Prior approval is required for returns and original packaging is required for all returns. Returns may be submitted for store credit, exchange or refund. If a shipment is refused or returned without prior authorization from VictorianDecorShop it will be subject to a 25% restocking fee and freight charges. A restocking/administrative fee may be applied, usually $5 or 10% of the order, whichever is greater (this also applies to canceled orders after shipment has been made). The purpose of this fee is to cover the administrative, labor and transaction fees we encounter when dealing with returned orders. We may increase, decrease or even waive this fee, depending on the circumstances and actual expenses surrounding a return. For example, we do not charge any restocking fee for a return necessary due to our error. Labor, administration, transaction fees, handling, shipping and similar non-material costs on the original shipment are generally not refundable. Any discounts received on the original order are deducted from the return credit.

Q: Why can't I get a refund for the Cameo I ordered?

  • A: Most of our higher end Cameo Jewelry is made to Order ONLY. We will never stock it as it will be made just for you! Since it is made just for you, once we start making it there will be absolutely be no refunds or changes made to this product. Making them can take up to 26 days to arrive to you.

Q: When will I get my refund?

  • A:We process returns, credits, refunds and order adjustments twice per month. We provide store credits unless you specify otherwise. In the event that we end up owing you a refund of $25 or more, we agree to provide it in the form of a check or as a credit back to your credit card within one month of your completed return and refund request. Credits less than $25 are generally provided as store credits only.

Q: What are you going to do with my personal information?

  • A: We only use the information you have provided us to process your shipment only.
    We do not give out or share your information with anyone unless we are required to do so by law. Your payment information is kept secret from us through the use of PayPal we do not even see your information. We will use your e-mail to notify you of your orders status and keep you updated when we have special sales, coupons, through a newsletter sent out through e-mail (unless you tell us differently). You can opt out of this at anytime no questions asked. Also we have an absolutely strict NO SPAM policy.